How do I back up a shared mailbox in Outlook?

A shared mailbox is backed up like a Microsoft user account. This means that in the configuration window you must select Mail in the advanced Exchange backup settings, and then add the shared mailbox either by selecting it from the user list or by selecting an AD group which includes it.

How do I save a shared mailbox in Outlook?

Add a shared mailbox to Outlook

  1. Open Outlook.
  2. Choose the File tab in the ribbon.
  3. Choose Account Settings, then select Account Settings from the menu.
  4. Select the Email tab.
  5. Make sure the correct account is highlighted, then choose Change.
  6. Choose More Settings > Advanced > Add.

How do I archive emails from a shared mailbox?

Archive a Shared Mailbox Exchange Online

  1. Enable In-Place archiving for the shared folder.
  2. Use the default retention policy or assign a new retention policy.
  3. Either wait 7 days for the Managed Folder Assistant to run which will kick off the archive.

How do I download a shared mailbox in Office 365?

Add an additional shared mailbox in Outlook

  1. Select your profile and click on Change.
  2. Click on More Settings.
  3. On the Advanced tab, click Add.
  4. Type the email address or name of the shared mailbox, then click OK.
  5. Once configured, the shared mailbox will be automatically available in the left folder pane in Outlook.
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How do I add a shared mailbox in Microsoft Outlook?

Sign in to your account in Outlook Web App. Right-click your primary mailbox in the left navigation pane, and then choose Add shared folder. (Your name is on your primary mailbox.) In the Add shared folder dialog box, type the name or email address of someone who has shared a mailbox with you, and then select Add.

How do I save an email from a shared mailbox?

Office 365

  1. Login into Office 365 Admin portal.
  2. Expand Groups and select Shared mailboxes.
  3. Double click on the shared mailbox you want to change.
  4. Click Edit under Sent items.
  5. Change the settings then Save and close the dialog.

Do shared mailboxes have an archive?

The Shared Mailbox is given a 50gb Online Archive, after that it requires an Exchange Online Archiving license (or equivalent e2 or e3 license).

How do I enable archive on a shared mailbox?

Shared mailboxes don’t require a separate license. However, if you want to enable In-Place Archive or put an In-Place Hold or a Litigation Hold on a shared mailbox, you must assign an Exchange Online Plan 1 with Exchange Online Archiving or Exchange Online Plan 2 license to the shared mailbox.

How do I enable archive for a shared mailbox?

If you want to enable archiving for multiple mailbox in one go, select mailbox by either pressing Shift or Ctrl keys from the keyboard and selecting the individual mailboxes. After selecting multiple mailboxes, in the details pane, click on “More options…”. Now, under “Archive”, click “Enable“.

Why can I not download a shared folder in Outlook?


  • On the menu select Tools > Account settings.
  • Click on your account, then on Change More Settings then select the Advanced tab.
  • Clear the “Download shared folders (excludes mail folders)” check box.
  • Exit and restart Outlook.
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Do shared mailboxes automatically show up in Outlook?

If you have permissions to a shared mailbox created by your administrator, and you have been allocated “full access”, then the shared mailbox will automatically display in your Folder pane in Outlook.

How do I download a shared folder in Outlook?

In the OCT for Outlook 2010 and later versions, the setting that controls the caching of all shared folders is located under Modify user settings, your version of Microsoft Outlook, Account Settings, Exchange, Cached Exchange Mode, and the setting is named Download shared non-mail folders.